Following the recent Covid-19 government guidance we are pleased to announce that the showroom is now open & all services are operating. Where possible we ask that you arrange an appointment, via email or telephone. But we are now accepting walkins, as long as we have a slot available.
Book your Appointment: email@example.com
Normal opening hours resumed:
Sunday, Monday CLOSED
Tuesday – Friday 10 till 4 – OPEN for Appointments & Walkins
Saturday – 9 till 3 – OPEN for Appointments & Walkins
On arrival you will find our showroom door locked – please ring the bell & a member of the team will welcome you inside. This will allow us to keep to the governments social distancing guidelines.
You may have to wait a short while to gain access, as there may already be a customer visiting. Please bear with us & we advice/ask that you make an appointment to avoid any disappointment.
There will be a one in one out system. With no more than two people from the same household in at any one time.
We would also actively discourage you from bringing any children or pets.
We will be cleaning between each customers visit, so please bear with us when waiting to take a look around & discuss your fireplace project.
We will also have plenty of hand gel available to use when entering the showroom & where possible we would also ask that you keep touching of any surfaces or products to a minimum & where a face covering.
Please do not visit if you are have any symptoms or have been in contact with anyone that has.
Site Surveys & Installations:
Due to social distancing restrictions it may take us a little longer than usual to order in the products required for your installation. Please again understand we will work with our suppliers to get them in as soon as possible/required but that this could affect our turn around times.
We are taking every precaution when entering customers homes in terms of hand sanitation etc. We will however ask that social distancing measures are maintained and you remain a minimum of 2 metres away from our installers/surveyor at all times or if possible we would ask you remain in another room.
If you also have any special measures you wish us to adopt, we are willing to act appropriately
Online QUICK QUOTE Option:
We would also appreciate that if you are at the start of your fireplace project & you are purely looking for a rough estimate to gauge if we can assist you, that you fill out our online quick quote form before a showroom visit. Simply select installation quote on the contact form & fill out all the relevant sections. Someone from the team will get in contact with you as soon as possible.
We all thank you for your understanding & hope that we can work together in this difficult time to still be able to deliver an amazing experience from showroom visit to final installation, whilst keeping everyone safe.
Any questions – call, email or contact us via social media.