Following the recent Covid-19 government guidance we are pleased to announce that the showroom will re-open week commencing 12th April with all services operating.
The showroom will open via an appointment system Wednesday & Thursdays book via email or telephone to arrange yours.
On a Friday & Saturday between the hours of 10 & 4 the showroom will be open for – appointments & walkins.
Book your Appointment: firstname.lastname@example.org
Sunday, Monday, Tuesday – CLOSED
Wednesday & Thursday 10 till 4 – OPEN for Appointments
Friday & Saturday – 10 till 4 – OPEN for Appointments & walk ins
On arrival you will find our showroom door locked – please ring the bell & a member of the team will welcome you inside. This will allow us to keep to the governments social distancing guidelines.
You may have to wait a short while to gain access, as there may already be a customer visiting. Please bear with us & we advised /ask that you make an appointment to avoid any disappointment.
There will be a one in one out system. With no more than two people from the same household in at any one time.
We would also actively discourage you from bringing any children or pets.
We will be cleaning between each customer visit, so please bear with us when waiting to take a look around & discuss your fireplace project.
We will also have plenty of hand gel available to use when entering the showroom & where possible we would also ask that you keep touching of any surfaces or products to a minimum & where a face covering.
Please do not visit if you have any symptoms or have been in contact with anyone that has.
Site Surveys & Installations:
Due to social distancing restrictions, it may take us a little longer than usual to order in the products required for your installation. Please again understand we will work with our suppliers to get them in as soon as possible/required but that this could affect our turnaround times.
We are taking every precaution when entering customers’ homes in terms of hand sanitation etc. We will however ask that social distancing measures are maintained and you remain a minimum of 2 metres away from our installers/surveyor at all times or if possible, we would ask you remain in another room.
If you have any special measures you wish us to adopt, we are willing to act appropriately
Online QUICK QUOTE Option:
If you’re at the start of your fireplace project & you are purely looking for a rough estimate to gauge if we can assist you, please fill out our online quick quote form before a showroom visit. Simply select installation quote on the contact form & fill out all the relevant sections. Someone from the team will get in contact with you as soon as possible.
We all thank you for your understanding & hope that we can work together in this difficult time to still be able to deliver an amazing experience from showroom visit to final installation, whilst keeping everyone safe.
Any questions – call, email or contact us via social media.